Refund & Cancellation Policy

1. Subscription Services

Your Solaya MD subscription (the "Subscription Services") begins once you complete the online assessment, a licensed provider approves your treatment, and your first billing period is charged. When you check out, we securely save your payment method. You are not charged until a provider approves your treatment.

If a healthcare provider determines that treatment is not appropriate for you for a medical reason, or we are unable to verify your identity, you will not be charged. If a charge has already been made, you will receive a full refund.

The Subscription Services include review of your assessment by a licensed healthcare provider through our telehealth partner, prescribed medication when appropriate, and ongoing online support.

Results are not guaranteed. Individual results vary, and no specific outcome is promised from any treatment or care plan provided through the Subscription Services.

This Refund & Cancellation Policy is part of our Terms and Conditions, which govern the Subscription Services.

2. Cancellation Policy

You may cancel your subscription at any time, for any reason. The fastest way is to cancel from your account in the patient portal. You can also email support@solayamd.com or contact our care team and ask to cancel your subscription.

Cancellations made in the patient portal stop future renewals right away. If you cancel by email or through our care team, please send your request at least 72 hours before your next billing date. If we receive it later than that, you may be charged for the upcoming billing period, and the cancellation will take effect at the end of that period.

If you cancel before a provider has approved your treatment, you will not be charged.

After you cancel, your subscription will not renew, and your Subscription Services continue through the end of the billing period you have already paid for.

Canceling your subscription does not replace medical guidance. If you have questions about your treatment, medication, side effects, or whether you should continue or stop therapy, please contact your licensed medical provider before making changes to your treatment plan.

3. Refund Policy

Within 72 hours: If you cancel within 72 hours of your first charge and your prescription has not yet been sent to the pharmacy, you will receive a full refund.

Not approved by a provider: If your subscription is cancelled because a healthcare provider determines you are not eligible for treatment, you will receive a refund of any charges for which no medication was sent to the pharmacy.

Monthly plans: If your plan is billed monthly, the charge for the month in which you cancel, and for any earlier months, is not refundable once your prescription has been sent to the pharmacy.

Multi-month plans: If your plan is billed for 2 or more months at a time, you will receive a refund for any full months for which no medication has been shipped to you.

Renewals and processed prescriptions: Once your subscription renews, or once your prescription has been processed or shipped, subscription and consultation fees for that billing period are not refundable.

Except as described above, charges are not refundable when you cancel.

4. Prescription Medication Returns

Federal and state laws generally prohibit pharmacies from accepting returned prescription medications for refund or reuse once they have been dispensed for a patient. For your safety, we cannot accept returns of prescription products.

5. Damaged or Incorrect Medication

Please check your medication as soon as it arrives. If it appears damaged or incorrect, contact support@solayamd.com within 7 days of delivery and include photos where possible.

Damaged items: The pharmacy may replace damaged medication once it receives evidence of the damage.

Incorrect items: The pharmacy will replace medication that was filled incorrectly.

6. Frequently Asked Questions

What is included in my subscription price?

Your subscription is one price for the plan you choose. Depending on your plan and needs, it may cover provider review of your assessment and follow-up check-ins, medication filled through a licensed pharmacy partner, shipping, and access to our support team.

When will I be charged?

Not at checkout. Your payment method is saved when you check out, and your first charge happens only after a licensed provider approves your treatment. After that, your plan renews automatically at the start of each billing period until you cancel.

What if my provider decides I'm no longer eligible?

If a healthcare provider determines that you are no longer eligible, your subscription will be cancelled and any charges for months not yet shipped will be refunded. Questions about an eligibility-related cancellation can be sent to support@solayamd.com.

How do I request a refund?

Email support@solayamd.com with the name and email address on your account. Approved refunds are returned to your original payment method, usually within 5 to 10 business days.

7. Changes to This Policy

Solaya MD may update this policy at any time. Changes apply going forward and do not change charges that have already been processed.

8. Contact Us

Solaya MD LLC

https://solayamd.com/

support@solayamd.com

1860 Southwood Lane, Clearwater, FL 33764